Privacy notice.

This notice explains what personal data we collect, why we need it, who we share it with, how long we keep it and the rights you have. If you would like it in larger print or another format, please contact us.

Who we are

Videre Financial Planning Ltd is the controller of the personal data described here. We are registered in England and Wales, company number 15609744, at 3rd Floor, 70 Gracechurch Street, London, EC3V 0HR, and we are authorised and regulated by the Financial Conduct Authority, firm reference number 1016219. We handle your data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

You can reach us about anything in this notice at hello@viderefinancial.com or by post at the address above.

What we collect

When you become a client, we collect what we need to advise you. That includes your contact details, your personal and family circumstances, your income, assets, pensions, debts and plans, your attitude to risk, and the documents we need to confirm your identity. Where it is necessary for the advice, such as for protection insurance or retirement income, it can include information about your health, which is special category data.

When you use this website, we collect what you give us in a form. An enquiry or health check form sends us your name, contact details and your answers. A newsletter sign-up sends us your email address. With either, we also record the page you came from and any campaign link you followed, so that we know how you found us.

We obtain personal data:

• From you, in meetings, video and telephone calls, forms, email and post.
• From pension, investment, insurance and mortgage providers, where you have authorised them to share details of your existing plans.
• From your other professional advisers, such as your accountant or solicitor, where you have authorised them to share it.
• From identity verification agencies, when we confirm who you are.
• From our own records of calls and meetings, which we may record or take notes of.

Information about people connected to you

To advise you well we may need details of your partner, children or other dependants. Please make sure they are happy for you to share their information with us, and pass this notice on to them. Where it is appropriate we will give it to them ourselves.

Why we use it, and our lawful basis

We must have a lawful basis for each use of your personal data. The ones we rely on are these.

• To give you the advice and services you engage us for, because it is necessary for our contract with you or to take steps you have asked for before entering one. This is our main basis.
• To meet our legal and regulatory duties, such as anti money laundering checks, the FCA’s record keeping rules and handling complaints, because the law requires it.
• To use health or other special category data, with your explicit consent, which we will ask for when it is needed. Where the data is needed for an insurance purpose, we may also rely on the insurance condition in the Data Protection Act 2018.
• To reply to an enquiry, keep our records, review the quality of our advice, defend legal claims and meet our professional indemnity insurer’s requirements, because we have a legitimate interest in running our firm properly. We only do so where that interest is not outweighed by your rights.
• To send you our newsletter, with your consent. Every email has a link to unsubscribe, and you can withdraw consent at any time.

If you do not give us information we need for a regulated service, we may not be able to advise you.

We do not make decisions about you by purely automated means. Product providers we introduce you to, such as insurers and lenders, may use automated underwriting or credit scoring, and their own privacy notices explain how.

Who we share it with

We never sell your data, and we do not share it with anyone for their own marketing.

To run our service we share it with:

• Product and platform providers, insurers and lenders, to arrange what we recommend.
• Firms that support us, such as our compliance consultants, software and IT providers, website host and email providers, under contract and only on our instructions.
• Identity verification and fraud prevention agencies, to meet our anti money laundering duties.
• Other advisers you ask us to work with, such as your accountant or solicitor.
• Our regulators, the Financial Ombudsman Service, our professional indemnity insurer, auditors, and courts or government bodies where the law requires it.
• A buyer of our business, or of part of it, who would then use your data as this notice describes.

Our forms are protected by Google reCAPTCHA, which checks that a person rather than a program is filling them in. It loads only when you start on a form, and Google receives information about your device and how you use the page. Google’s privacy policy and terms apply to it.

Transfers outside the UK

Some of our providers store or process data outside the UK. When they do, we make sure it is protected to the standard UK law requires, either because the country is covered by UK adequacy regulations or because the transfer is made under the Information Commissioner’s approved contract terms. You can ask us for details.

How we keep it safe

We use secure systems with restricted access, encrypt data when we send it, and require the firms we work with to do the same. Our team are trained in data protection and confidentiality.

How long we keep it

We keep your data for as long as we look after you, and then for the periods our regulators set. These are, as a minimum:

• Five years for investment business.
• Three years for mortgage business.
• Three years for insurance business.
• Indefinitely for pension transfers and opt-outs.

We may keep records for longer where we need them to answer a complaint or defend a claim. If you make an enquiry but do not become a client, we keep your details for up to two years and then delete them. If you unsubscribe from the newsletter, we keep only what we need to make sure we do not email you again.

Your rights

You have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct anything inaccurate or incomplete.
• Ask us to delete your data. We will, unless our regulators or the law require us to keep it.
• Ask us to limit how we use your data while a concern is resolved.
• Object to our use of your data where we rely on legitimate interests, and at any time to its use for marketing.
• Ask us to send data you gave us to you, or to another firm, in a common electronic format.
• Withdraw any consent you have given, at any time.

There is normally no charge. We will reply within one month, and if a request is complex we will tell you within that month if we need longer. We may ask you to confirm your identity first.

Cookies

This website does not use cookies to track you or for advertising. Our cookies page explains exactly what is stored on your device and why.

Other websites

This site links to other websites. This notice covers only Videre Financial Planning Ltd, so please read the privacy notice of any site you visit from here.

If you are unhappy

Please tell us first, at hello@viderefinancial.com. We will acknowledge your complaint within 30 days and let you know the outcome without undue delay.

You can also complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303 123 1113, or online at ico.org.uk/make-a-complaint.

Changes to this notice

We review this notice regularly and publish any changes here. It was last updated on 29 October 2026.